Terms and Conditions

Effective Date: March 17, 2025

1. Introduction
Welcome to Stills by Alexandra ("we," "our," or "us"). These Terms and Conditions govern your use of our website, services, and products, including photography sessions and prints. By accessing our website or making a purchase, you agree to these terms.

2. Services and Products
We offer photography services and prints, including but not limited to portrait sessions, event photography, and fine art prints. All orders are subject to availability and approval.

3. Booking and Payments

  • A non-refundable deposit may be required to secure a booking.

  • Full payment is due before final delivery of photos or prints.

  • We accept bank transfer payments for photographer sessions, and secure online payments for prints.

  • Prices are subject to change without prior notice.

4. Cancellations and Refunds

  • Cancellations made 72 hours before a scheduled session may be eligible for rescheduling.

  • No refunds are given for completed sessions or digital downloads.

  • If we must cancel a session, a full refund or rescheduling option will be offered only if cancelled within 72 hours.

5. Copyright and Usage Rights

  • We retain the copyright to all photographs taken.

  • Clients receive a license for personal use of digital images.

  • Commercial use or redistribution of images without written consent is prohibited.

6. Print and Product Policy

  • Prints and products are final sale unless defective.

  • Colours and quality may vary slightly due to monitor settings and printing processes.

  • If a product arrives damaged, please contact us within 24 hours for a replacement.

7. Liability

  • We are not responsible for unforeseen circumstances (e.g., weather, venue restrictions) that may impact a session.

  • Our liability is limited to the amount paid for the service or product.

8. Privacy
We respect your privacy and handle your personal information as described in our Privacy Policy.

9. Changes to These Terms
We reserve the right to update these Terms and Conditions at any time. Changes will be effective upon posting on our website.

10. Contact Information
For questions or concerns, please contact us at:
Stills by Alexandra
stillsbyalexandra@gmail.com

By using our services, you acknowledge and agree to these Terms and Conditions.